Frequently Asked Questions

Everything you need to know about GeoRisk Intelligence SA

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Getting Started

What is GeoRisk Intelligence SA?

GeoRisk Intelligence SA is a comprehensive crime risk analysis platform specifically designed for South Africa. We provide:

  • Multi-period trend analysis across all available quarters
  • Industry-specific risk assessments for property, retail, logistics, and more
  • Professional PDF reports with detailed crime statistics
  • Interactive mapping and location intelligence
  • Data sourced from official SAPS crime statistics
How do I get started?
  1. Register: Create an account with your business email
  2. Purchase Credits: Choose a credit package that fits your needs
  3. Search Locations: Use address search, map clicking, or GPS coordinates
  4. Download Reports: Get comprehensive PDF analysis reports
Tip: Start with our 50-credit Starter Package (R500) to test the platform before committing to larger packages.
What makes your analysis different?

Our platform offers several unique advantages:

  • Multi-Period Trend Analysis: Automatically analyzes ALL available quarters to identify crime trends
  • Industry-Specific Weighting: Risk scores tailored to your specific business sector
  • Trend Indicators: Visual indicators (📈📉📊) showing crime pattern changes
  • Distance-Based Accuracy: Results limited to 15km radius for relevant data
  • Professional Reporting: PDF reports with recommendations
Do I need technical expertise to use this platform?

No technical expertise required! Our platform is designed for business users:

  • Simple address search with auto-complete
  • Point-and-click map interface
  • One-click report generation
  • Clear, business-focused analysis
  • Professional reports suitable for stakeholders

Account & Credits

How do credits work?

Each search consumes 1 credit and provides:

  • Complete multi-period trend analysis
  • Industry-specific risk assessment
  • Professional PDF report
  • Interactive results with mapping
  • Unlimited report downloads for 90 days
Free Trial: New users receive 5 free search credits upon registration to explore our platform before purchasing additional credits.
What credit packages are available?
  • Starter Package: 50 credits - R500
  • Professional Package: 200 credits - R1,800
  • Enterprise Package: 500 credits - R4,000
  • Custom Package: 1000+ credits - R7 per credit
Best Value: Custom packages offer the lowest rate at R7 per credit for high-volume users (minimum 1000 credits).
Do credits expire?

No, purchased credits never expire. However, generated reports are stored for 90 days, after which they are automatically deleted for security and compliance reasons.

Searching Locations

What search methods are available?
Address Search
  • Type any SA address
  • Auto-complete suggestions
  • Best for known locations
Interactive Map
  • Click anywhere on map
  • Visual location selection
  • Great for area exploration
GPS Coordinates
  • Enter lat/lng directly
  • Precise location targeting
  • Perfect for technical users
How accurate are the location results?

Our location accuracy depends on the search method:

  • Address Search: Accurate to street level using multiple geocoding services
  • Map Click: Accurate to the exact point clicked
  • GPS Coordinates: Precise to the exact coordinates provided

All crime data is limited to a 15km radius to ensure relevance to your location.

Can I search locations outside South Africa?

No, our platform is specifically designed for South African locations only. We use SAPS crime statistics which are only available for South Africa.

Reports & Analysis

What's included in the analysis reports?

Each report provides comprehensive analysis including:

  • Multi-period trend analysis
  • Industry-specific risk scores
  • Crime category breakdowns
  • Risk level classification
  • Safety recommendations
  • Data source information
  • Distance to crime data
  • Confidence level indicators
  • Visual charts and graphs
  • Professional formatting
How do I understand the risk scores?
Very Low Risk
0-20 points
Low Risk
21-40 points
Moderate Risk
41-60 points
High Risk
61-80 points
Extreme Risk
81-100 points
What do the trend indicators mean?
📈
Increasing Trend
Crime rates rising over time
📉
Decreasing Trend
Crime rates falling over time
📊
Stable Trend
Crime rates relatively stable

Data & Accuracy

What data sources do you use?

Our crime statistics are sourced directly from official SAPS (South African Police Service) data, providing:

  • Primary Source: Individual police station crime statistics
  • Fallback Source: Provincial crime statistics when no stations within 15km
  • Data Coverage: Multiple quarters for comprehensive trend analysis
  • Update Frequency: Quarterly updates aligned with SAPS releases
How does the 15km radius system work?

Our system uses a proximity-based approach to ensure data relevance:

Within 15km Radius
  • Uses specific police station data
  • Highest accuracy and relevance
  • Station name and distance displayed
  • Confidence level: High
Beyond 15km Radius
  • Uses provincial crime statistics
  • Broader regional data as fallback
  • Shows "Provincial crime stats" as source
  • Confidence level: Medium
Why use the 15km limit?

The 15km radius ensures data relevance and accuracy:

  • Crime Patterns: Crime typically has local patterns that become less relevant over greater distances
  • Local Conditions: Socio-economic factors affecting crime are usually area-specific
  • Actionable Intelligence: Users need data relevant to their specific location context
  • Statistical Validity: Prevents dilution of risk assessment with distant, irrelevant data
How reliable are provincial fallback statistics?

When no police station exists within 15km, provincial statistics provide valuable context:

Advantages
  • Covers entire provincial area
  • Useful for remote/rural locations
  • Based on official SAPS data
  • Provides general risk awareness
Limitations
  • Less location-specific
  • May not reflect local conditions
  • Broader geographical context
  • Lower confidence rating
How can I tell which data source was used?

Every report clearly indicates the data source used:

Police Station Data

"[Station Name] Police Station"

Distance: X.X km from search location
Provincial Data

"Provincial crime stats due to no police station with crime stats close to area"

Broader regional statistics applied

Support & Contact

How can I get help?

We offer multiple support channels:

  • FAQ: Check this page for common questions
  • How It Works: Detailed guide on using the platform
  • Email Support: Contact us for technical assistance
  • Dashboard Help: In-platform guidance and tooltips
What are your support hours?

Our support team is available:

  • Monday - Friday: 8:00 AM - 6:00 PM SAST
  • Response Time: Within 24 hours for email inquiries

Still Have Questions?

Can't find what you're looking for? Our team is here to help!

Email Support How It Works Guide