Privacy Policy

How we collect, use, and protect your personal information

Last updated: June 2025
POPIA Compliance Notice

This Privacy Policy is designed to comply with the South African Protection of Personal Information Act (POPIA). We are committed to protecting your personal information and respecting your privacy rights under South African law.

1. Introduction

GeoRisk Intelligence SA ("we", "us", "our", or "the Company") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our crime risk intelligence platform.

This policy applies to all information collected through our website, services, and any related applications, platforms, or communications.

Important:

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

Personal Information You Provide:
  • Account Information: Name, email address, phone number, company name
  • Payment Information: Billing address, payment method details (processed by secure third-party providers)
  • Communication Data: Messages, support requests, feedback, and correspondence
  • Profile Information: Industry type, business preferences, account settings
Information We Collect Automatically:
  • Usage Data: Search queries, locations searched, reports generated, feature usage
  • Technical Data: IP address, browser type, device information, operating system
  • Log Data: Access logs, error logs, performance metrics
  • Analytics Data: Page views, click patterns, session duration, user behavior
Location Information:
  • Search Locations: Addresses, coordinates, and geographical areas you search
  • Geocoding Data: Latitude/longitude coordinates derived from address searches
  • Regional Data: Provincial and municipal information related to your searches

3. How We Use Your Information

Primary Purposes:
  • Service Delivery: Generate crime risk reports, provide location-based analysis
  • Account Management: Create and maintain your account, process payments
  • Communication: Send service updates, support responses, important notifications
  • Report Generation: Create PDF reports based on your search criteria
Secondary Purposes:
  • Service Improvement: Analyze usage patterns to enhance our platform
  • Research & Development: Develop new features and improve algorithms
  • Quality Assurance: Monitor service performance and reliability
  • Security: Detect and prevent fraud, abuse, and security threats
Legal Purposes:
  • Compliance: Meet legal and regulatory requirements
  • Legal Proceedings: Respond to legal requests and enforce our terms
  • Audit & Reporting: Maintain records for business and legal purposes

4. Legal Basis for Processing (POPIA)

Under POPIA, we process your personal information based on the following lawful grounds:

Consent:
  • Account creation and service use
  • Marketing communications (where opted in)
  • Optional data collection
Contractual Necessity:
  • Service delivery and performance
  • Payment processing
  • Account management
Legitimate Interests:
  • Service improvement and development
  • Security and fraud prevention
  • Business analytics and optimization
Legal Compliance:
  • Regulatory reporting requirements
  • Legal proceedings and investigations
  • Tax and financial record keeping

5. Data Sharing and Disclosure

We Do NOT Sell Your Personal Information

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

Limited Sharing Scenarios:
  • Service Providers: Trusted partners who help deliver our services (payment processors, hosting providers)
  • Legal Requirements: When required by law, court order, or regulatory authority
  • Business Transactions: In case of merger, acquisition, or sale of business assets
  • Protection: To protect our rights, property, or safety, or that of our users
Third-Party Services:
  • Payment Processors: Secure handling of payment transactions
  • Cloud Hosting: Secure data storage and service delivery
  • Analytics Tools: Website performance and usage analysis (anonymized data)
  • Communication Services: Email delivery and customer support

6. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the following rights:

Access Rights:
  • Right to Access: Request a copy of your personal information
  • Right to Information: Know what data we have and how we use it
Control Rights:
  • Right to Correction: Update or correct inaccurate information
  • Right to Deletion: Request deletion of your personal data
  • Right to Object: Object to certain types of processing
Consent Rights:
  • Right to Withdraw: Withdraw consent at any time
  • Right to Restrict: Limit how we process your data
Portability Rights:
  • Right to Portability: Receive your data in a portable format
  • Right to Transfer: Move your data to another service provider
How to Exercise Your Rights:

Contact us at privacy@georisk.co.za to exercise any of these rights. We will respond within 30 days as required by POPIA.

7. Data Security and Retention

Security Measures:
  • Encryption: Data encrypted in transit (HTTPS/TLS) and at rest
  • Access Controls: Role-based access and multi-factor authentication
  • Secure Hosting: Data stored in secure, monitored data centers
  • Regular Updates: Security patches and system updates
Retention Periods:
  • Account Data: Retained while active and 7 years after closure
  • Search History: Retained indefinitely for service quality
  • Generated Reports: Stored for 90 days, then deleted
  • Payment Records: Retained for 7 years (SA tax requirements)
Security Limitation:

While we implement industry-standard security measures, no system is 100% secure. We cannot guarantee absolute security of your information.

8. Contact Information

If you have questions about this Privacy Policy or our data practices, contact us:

Privacy Officer

info@georisksa.co.za

Business Hours

Monday to Friday: 8:00 AM - 5:00 PM SAST
Responses within 24-48 business hours

This Privacy Policy is governed by South African law, including the Protection of Personal Information Act (POPIA).
By using our services, you acknowledge that you have read and understood this Privacy Policy.